Revised and updated web modules for Cashier Training.
Revised script to incorporate SME updates, directed audio recording sessions and edited and modified content in existing Flash movies.
Converted a print referencemanual to online help using RoboHelp 7.
Working from an initial task analysis document, designed, developed and wrote training modules to instruct over 7000 store employees in a new store inventory management system. Each course included a Participant Handout, a Facilitator Guide, and a PowerPoint presentation. Supplementary materials included a complete Reference (print and online versions) and a Quick Reference Guide. Worked closely with SME’s and software development to refine interface elements. Customized the course for several audiences and differing lengths of instruction. Conducted Train-the-Trainer sessions for 10 consulting facilitators.
As Project Lead, created and maintained training documents in MS Project, represented training at all team meetings, coordinated dissemination of new and updated materials to trainers in the field, kept all online documents updated, and researched and processed answers to inquiries from business process coaches in the stores after implementation. Created an online evaluation form and tracked and codified all facilitator evaluations.
Ongoing facilitation of instructor-led classes for the Supply Chain Store System Application (part of a larger Inventory Management system. Facilitated sessions for a wide range of user levels from stock clerks to district managers.
Designed and produced three fifteen minute Captivate modules for upper-level English class including background materials on women writers and using Word for academic research. (2009) Developed and co-authored syllabus for Writing and Academic Achievement (Department of Human and Community Services). Developed three four-hour workshops on Improving Time Management Skills, Improving Reading Speed and Comprehension, and Writing Effective Sentences (Learning Resources Center). (2003-2005)
Taught Time Management, Business Writing, Theories of Adult Learning and Research Techniques in online and face-to-face versions in the Bachelor of Management program. Taught Academic Writing in the Bachelor of Human and Community Services program.
Designed and wrote syllabus andtutorial examples for Introduction to Photoshop and Advanced Photoshop workshops.
As part of a six-person team, conducted needs inventory, designed templates, wrote style guide, wrote individual coaching documents, and supervised three other writers in producing over 500 documents for workshop and one-on-one training sessions.
Wrote and designed a 16-hour employee training course for MediaRich™, a server-based publishing platform for creating and modifying media assets for large e-commerce Web sites.
Designed and conducted user tests of a prototype employee training online course, wrote CBT scripts, created project templates, documented procedures, created style guide, and produced online illustrations and text. Mentored three junior writers.
Designed and wrote the administration and student online help for the DigitalThink Learning Management System, a server-based management tool for deploying and maintaining DigitalThink learning courses.
Designed and wrote the online help for JeevesOne™, a server-based question answering system. Worked with the engineering team to develop content and with the design team to refine the interface.
Designed and wrote the online help for Vyoufirst™, a server-based digital rights management system that prevents unauthorized use of Web site content.
Designed and wrote content for The PageMaker Productivity Kit, Guerrilla Marketing with Adobe PhotoDeluxe Business Edition, The Amazing PhotoDeluxe Book, and Adobe Photoshop Classroom in a Book.
Designed and wrote over 20 internal tutorials and reference guides for corporate software and hardware companies.
Windows, MacOS, and Unix.
Acrobat, Blackboard, Captivate, Dreamweaver, Firefox, Flash, FrameMaker, Illustrator, Internet Explorer, MS Office, MS Project, Photoshop, and RoboHelp.
State University of New York at Albany, Albany, New York
University of Illinois, Urbana, Illinois